Powered by Gemini AI - PEARL One Touch
PEARL AI eAduan Assistant
Report city issues to MBPP faster, clearer and smarter. Describe what happened in your own words - PEARL AI structures it, suggests the right department, and tracks your case end-to-end.
A concept demo for Majlis Bandaraya Pulau Pinang (MBPP)
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DealsPEARL AI: Tell me what's wrong - I'll route it to the right MBPP team.
PEARL Services
One Touch Penang - super-app shortcuts
Why PEARL AI eAduan?
Built around the citizen, structured for MBPP staff, transparent for management.
Auto-classification
Gemini reads your complaint, picks the right category and sub-category instantly.
Right department, first time
Routing rules + AI confidence score send the issue to the correct MBPP unit.
Clearer reports
AI rewrites informal text into a clean civic-service report for staff.
End-to-end tracking
Reference number, status timeline, photo evidence and AI audit logs.
For MBPP Staff
Department complaint queue
Filter by status, category, urgency. Update status, add public messages and internal notes. AI summary and confidence visible at a glance.
Open staff dashboard
For Admin / Supervisor
Analytics and routing rules
Total volume, complaints by category and department, average resolution time, AI confidence average, audit logs and pending-sync count.
Open admin dashboard